“Please be patient, we will be with you shortly”. We have all heard these words and we are well aware that “shortly” may end up being quite a while. The days of forcing clients to wait for “the next available operator” are coming to a welcome end
We all know how crucial digital marketing has become to a business’s success. One aspect of digital marketing that has the ability to carry a dramatic impact is a landing page. 
In a company it can often be seen that 13% of the top sales people will bring in 87% of the revenue. Much has been written about what it takes to be a good sales person.
Where does the service you provide begin and end?
There is a common misconception among retailers that your customer service starts when clients enter your store for the first time. 
“That guy has such an ego, I love working with him” said no one ever.
As professionals we have spent hours honing our skills. Our perception of our expertise is a massive part of our identity. Which also means when we feel like our hard-earned skills are being criticised or not recognised we inevitably take it personally.
“Customer support is the very rare opportunity to connect to your customers on an emotional level. You can’t do that in any other way.” Buffer COO, Leo Widrich.
In a previous article we discussed how to prepare yourself for a sales meeting. Now that you have prepped, it is time to implement these preparations, and here’s how:
The sales environment has changed a lot over the years – the sales consultant used to be a source of information, but now they are just a representation of the company, there to close a sale and fill in any gaps of information that the client has. 
The basic concept of the Live Help system is this: a system that allows consumers to interact with a company directly and immediately. The public is looking for instant gratification, and what better way to instantly gratify your website visitors.
To motivate your sales force you need to eliminate demotivating factors.
