Personas of Web Development Clients - A Mindful Approach

As web designers and web developers, consider the persona of your client and work towards accommodating that identity.
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Why Your eLearning Company Relationship Soured

Many eLearning suppliers will promise the world at the beginning of a project, but when it comes to delivery - promises are not met. It’s important for both sides to have realistic expectations of what is actually possible.
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9 Habits of Top Sales Professionals

In a company it can often be seen that 13% of the top sales people will bring in 87% of the revenue. Much has been written about what it takes to be a good sales person.
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The relationship spectrum between you and a client

When it comes to relationship, there is a certain spectrum at play. I often think of this as a scale. Where in this spectrum should clients be? Clients should certainly not have to become your best friends, in order to have
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Supplier Engagement

Just as we use employee engagement as a part of employee retention, we ought to retain our suppliers. . To understand supplier engagement, we must first understand what employee engagement is.
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Using the Truth as a Marketing Tool

Complaints are a given if you run a business, but where most companies are mistaken, is they think that complaints looks bad on your blog or website, but the truth is – your company can gain tremendous credibility if these complaints are handled and responded to with speed, grace and integrity.
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Where does your service really begin?

Where does the service you provide begin and end? There is a common misconception among retailers that your customer service starts when clients enter your store for the first time.
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Conflict Resolution for Pro’s

It is a given that in any business, conflict will arise. Whether you are in a management position, or simply the unlucky employee that answered the upset client’s call, it is important to learn how to deal with these conflicts in a professional manor.
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Ego in the workplace

“That guy has such an ego, I love working with him” said no one ever. As professionals we have spent hours honing our skills. Our perception of our expertise is a massive part of our identity. Which also means when we feel like our hard-earned skills are being criticised or not recognised we inevitably take it personally.
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How much are you worth?

We all have a built-in perception of either our own value or that of our business’. We also have a perception of the value we offer to our customers or employers.
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How to Place Yourself in the Client’s Shoes

As a business it is important to see things from the client’s perspective. This is difficult but should be emphasised to become a way of life when dealing with potential clients.
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